How to remain calm with an agitated customer

How To Remain Calm With An Agitated Customer

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.

So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. It could be that the problem was with a product or a service delivered by someone else in your organization. You’re getting the blame because the unhappy person found you first, and it’s not pleasant. When faced with angry people, there are four key steps that will help diffuse the situation.

Step one is to apologize. «But,» you say, «it’s not my fault.» It doesn’t matter who’s to blame; apologize anyway. As a representative of your company you have a responsibility to see that things go well. Your willingness to be accountable will have a positive effect. After all, it takes two to have an argument. If one of you refuses to be disagreeable you can’t have a disagreement. You are not accepting blame-you are simply saying, «I’m sorry about the problem.» You are wasting your breath unless you apologize with complete sincerity so be sure that your tone of voice matches your words.

Step two is to sympathize with the irate customer. Let the person know that you can identify with his feelings. Say that you understand the frustration of receiving a faulty product or poor service. The angry person begins to feel better as soon as his reaction is validated.

Step three is to accept responsibility for the situation. Be accountable to the customer. Let him know that you intend to do whatever it takes to make things right. You can’t help what has already happened, but you will come up with a solution to the problem or you will find someone who can.

The last step is to take action. Decide what you can do and tell the customer. You will replace the defective or incorrect product as quickly as possible. If the issue was poor service deliver better service. Whenever you can offer a bonus of some sort or waive fees, the tiger before you is transformed into a pussycat.

Use the acronym «ASAP» to remember these four steps for calming upset customers. Each letter stands for part of the process.

A is «apologize.»
S represents «sympathize.»
A stands for «accept responsibility.»
P means «prepare to take action.»

Nothing will be solved by becoming argumentative and reactionary. Instead, diffuse the client’s anger by being apologetic and sympathetic and focus on positive steps that will resolve the situation. Before you know it, your adversaries will become your allies.

Oh yes, remember to smile. It will make everyone feel better and behave better.

How can a successful home based business create a sense of joy and fulfillment

How Can A Successful Home Based Business Create A Sense Of Joy And Fulfillment

Running a successful home based business can give you tremendous joy, happiness and fulfillment. This will be more so if you had been working for a Boss before you started your own home based business. What is it that makes this huge difference in the lives of these entrepreneurs working from home?

1. You are the Boss and the Lord of all that you survey however small your business might be. This will give you a lot of self satisfaction and pride. No longer will your Boss be breathing over the back of your neck. You can make your own decisions courageously and fearlessly.

2. You no longer have to commute long distances. There are many who spend at least 4-5 hours commuting to work and back. It is a pity that such valuable time is lost day after day and now you can utilize this time in your home business. Furthermore you will save a huge amount on your gas bills.

3. When to start work and the number of hours you will work are all decided by you. This does not mean that you will work only a few hours a day thereby neglecting your business. The fact is that you can make it flexible to look after the kids rather than send them to day care or transport the older ones to school.

4. One of the main reasons for working at home is to spend more time with the family and your home based business provides this wonderful opportunity. You can reschedule your work whenever the situation demands and be of assistance to your family. Your physical presence at home will certainly be a morale booster to all the members of your family.

5. Much money that would normally be spent on commuting to work, on daycare and other matters could be saved when you are based at home. In addition your spouse and the children could also assist you in your business when required thus enabling substantial savings.

6. Office politics is pervasive in most work places. Some people know the art of survival in any situation whereas some cannot. Most people detest carrying tales to their Bosses, back biting and currying favor. For such people a home based business is indeed the opportunity they have been longing for to get out of such an environment.

7. As an employee you never had the opportunity to give free play to some of your inherent talents. In your own home based business there are no limits or restrictions and you have the every opportunity to display all your skills. You will indeed be pleasantly surprised to see the talents and skills that have been lying dormant within you all these years.

8. As the owner of a successful home based business you are no longer an ordinary employee eking out a living on a 9 to 5 job. You get recognized by the banks, small business organizations and by the community as a successful businessman. This boosts your pride and self esteem.

There are bound to be stressful situations and ups and downs in running your home based business. If you work with dedication, commitment and continue to remain focused on your business the joy of being the proud owner of a successful business will outweigh everything.

How do skid steer loaders and backhoes work

How Do Skid Steer Loaders and Backhoes Work?

Skid steer loaders are machines used in different types of construction sites, and are applicable especially in tight spaces because they are small and easy maneuverable.

They are equipped with wheels and can turn in their own tracks, making them extremely valuable for applications that require a compact, agile loader. They have light weight and so, they can be towed behind a pickup truck.

The skid steel loader has four wheels and its characteristic is that the left-side drive wheels are independent of the right-side drive wheels. This way, wheel speed and direction of rotation of the wheels will determine the direction the machine will turn.

The skid steel loaders have a simple operating system. Inside the cabin there are two joysticks: a left hand joystick and a right hand joystick. The left hand one is made for controlling the direction. The right hand one is for controlling the loader arms and bucket. By pulling the joystick back, the arms of the machine will raise; by pushing the joystick forward, the arms will be lowered. In order to tilt the bucket up the joystick must be moved to the left. By moving it to the right the bucket will dump. All the system is powered by hydraulic pumps, meaning that there is no mechanical transmission.

The Skid steel loader is suitable for digging and moving landscaping and other building materials. Due to its numerous tools it can also grade, jackhammer cement and load trucks. Some of the special tools of the skid steer loaders are: a dirt bucket, utility grapple bucket, pallet forks, utility fork, angle blade, auger, broom, cold planer, hydraulic hammer, landscape rake and tillers, material handling arm, stump grinder trencher and a vibratory compactor. These tools make skid steel loaders quite useful because there will not be necessary 10 machines any more to complete all these functions.

Another useful machine in the construction field is the backhoes. They are generally used for many different jobs and can replace many other types of heavy equipment at the construction site.

They are designed in a unique way; they have tools sticking out from every way of the machine. The backhoes can be considered to have three pieces of construction equipment combined into one unit: a tractor, a loader and a classical backhoe. Because the backhoes can use all these three functions at a construction site they are considered to be quite valuable and replace other machines.

The backhoe’s core structure is the tractor. Its design allows the machine to move easily over different type of rough terrain. It is equipped with a turbocharged diesel engine, with tires and a cabin for the pilot.

The loader is another part of the backhoe. It is attached in the front, while the backhoe is situated in the back. The loader is used as a spoon that picks up and carries a lot of loose material. It can also be used for smoothing things over, or for pushing dirt.

The backhoe loader also has a backhoe in the back of the tractor. Its function is to dig earth, or to lift heavy loads and then drop them in a pile at the side of the hole. All kinds of holes can be digged with a backhoe but most of all is suitable for ditches. In order not to fall inside the hole, the backhoes are equipped with stabilizer legs.

The backhoes are used mostly for digging ditches with the backhoe, and then for carrying out the dirt with the loader. After the work is done in that are, the loader will fill back the ditch with the extracted dirt.

These machines, the skid steer loader and the backhoe are very useful nowadays because they are very efficient and they save a lot of time because the operator doesn’t have to switch between two different pieces of equipment any more.

For more resources about Skid steer loaders or even about back hoes please review this page http://www.tokasafety.com