How to remain calm with an agitated customer

How To Remain Calm With An Agitated Customer

A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.

So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. It could be that the problem was with a product or a service delivered by someone else in your organization. You’re getting the blame because the unhappy person found you first, and it’s not pleasant. When faced with angry people, there are four key steps that will help diffuse the situation.

Step one is to apologize. «But,» you say, «it’s not my fault.» It doesn’t matter who’s to blame; apologize anyway. As a representative of your company you have a responsibility to see that things go well. Your willingness to be accountable will have a positive effect. After all, it takes two to have an argument. If one of you refuses to be disagreeable you can’t have a disagreement. You are not accepting blame-you are simply saying, «I’m sorry about the problem.» You are wasting your breath unless you apologize with complete sincerity so be sure that your tone of voice matches your words.

Step two is to sympathize with the irate customer. Let the person know that you can identify with his feelings. Say that you understand the frustration of receiving a faulty product or poor service. The angry person begins to feel better as soon as his reaction is validated.

Step three is to accept responsibility for the situation. Be accountable to the customer. Let him know that you intend to do whatever it takes to make things right. You can’t help what has already happened, but you will come up with a solution to the problem or you will find someone who can.

The last step is to take action. Decide what you can do and tell the customer. You will replace the defective or incorrect product as quickly as possible. If the issue was poor service deliver better service. Whenever you can offer a bonus of some sort or waive fees, the tiger before you is transformed into a pussycat.

Use the acronym «ASAP» to remember these four steps for calming upset customers. Each letter stands for part of the process.

A is «apologize.»
S represents «sympathize.»
A stands for «accept responsibility.»
P means «prepare to take action.»

Nothing will be solved by becoming argumentative and reactionary. Instead, diffuse the client’s anger by being apologetic and sympathetic and focus on positive steps that will resolve the situation. Before you know it, your adversaries will become your allies.

Oh yes, remember to smile. It will make everyone feel better and behave better.

How to buy your janitorial supplies

How To Buy Your Janitorial Supplies

A janitorial service business typically spends a lot of money on janitorial supplies which are used in cleaning commercial buildings such as schools, hospitals, warehouses, retail stores, parking lots, and manufacturing facilities. For this reason, it is important for a janitorial service business owner to find reliable and trusted suppliers of cleaning tools, equipment and supplies. Not all janitorial supplies store have the same inventory of supplies you need. Some of them only have the cheapest but ineffective products while some offer the most expensive ones but you cannot be sure of their quality and effectiveness in cleaning. You need to do a lot of research for online stores that can offer you the best deal in terms of quality products, delivery efficiency and cost.

You can save a lot of dollars if you buy in bulk from different wholesale suppliers of various janitorial supplies such as cleaning products, paper products and dispensers, brooms, brushes and related accessories, air fresheners, skin care and hand soaps, floor and carpet care products, as well as trash cans, trash bags and other facility maintenance products. There are many janitorial supplies stores that you can find selling top quality brands of disinfectants, glass cleaners, wipers, rags, paper towels, and bathroom tissues to make sure that you use only the best but inexpensive supplies. Do not forget to compare the quality and the price so you are sure that you get the best deal wherever you decide to purchase your janitorial supplies. You should look for a supplier that can give you the most economical solution and cost as well as a high level of commitment to serve you. You need a supplier that can also provide you with fast and friendly customer support and can deliver on their promises on time and in the most efficient manner.

The perfect cleaning product that you need exists out there, already on the shelves of a janitorial supplies store. You only have to find out where and which one it is. To find out, make a list of what you expect from a cleaning product and what qualities you want it to have. Most of your cleaning jobs for your customers will require that the product you use not only smell good but must effectively eliminate germs and keep the surface immaculately clean. Of course you would also be looking for a product that is most affordable to you. You can find all of what you want by visiting stores whether on line or their brick and mortar counterpart and comparing the labels and prices. You can also test their products in order to be really sure about the products quality and effectiveness.

If you are tasked to purchase janitorial supplies, be sure that you dont end up buying products that are not only expensive but ineffective as well. You will be spending a lot of hard earned cash so you need to be careful that you get your supplies from a trusted source which only offers the best quality brands of janitorial supplies. This way, you can be sure that not only do you get the best but also provide the best cleaning services to your customers.

How to manage leak repairs

How to Manage Leak Repairs

The rains have left behind some unpleasant marks in your home, such as moisture on the walls and puddles on the floor, so you finally decide it’s time for some leak repairs. The first important step is that you find the leak source, which may turn out to be quite a painstaking process, as many leaks originate rather far away from where they actually appear on the ceiling. You can play detective and try to find the leak source on your own, but there are some dangers involved, especially if your roof is old and not safe to walk on, or if you walk around the basement not looking around carefully. You will also find that some leak repairs are actually quite easy to perform, if your leak is caused by a missing shingle, for instance. However, what’s causing the leak could be a lot more complicated than that, especially if you have roof trusses, which make the leak source tough to spot because of the lumber maze. A leak doesn’t necessarily imply roof replacement but you can take it as a warning that you need an investigation and possibly some leak repairs.

There comes a time when every roofing project will experience a problem such as a leak. Everyone knows that roof should not be expected to last as long as the other structures in your home. When you do see a leak, remember not to panic because roofs can be repaired. Leak repairs are quite easy once the source of the leak has been determined. A leak is nothing like a flood. It can cause a lot of damage, it’s true, but keep in mind that most of the building materials in your home are moisture tolerant, so as long as the leak isn’t prolonged indefinitely, there shouldn’t be any permanent damage to your home. Once again, leak repairs should be performed as soon as the leak source has been determined, so as to minimize the damage the leak could produce. Once you have seen the leak, make sure to remove everything that could be affected by direct moisture, such as TVs, computers, pictures on the wall, chairs, desks, and so on. Install buckets to catch the water dripping from the ceiling. Remember that these are just temporary measures, and that you need leak repairs, because the more you let it drip without taking action the more damage it is likely to cause to your home.

If you feel that you’re not on top of the situation, consider turning to roof contractors who can help you with your problem. If your roof has been installed by a roofing contractor, you may find that they are responsible to carry out at least some of the leak repairs. If you have a signed contract from the roofing contractor who installed your roof, check for responsibilities on the part of the roofing contractor and some possible warranties.

Roofing contractors are specialists who will see you through getting your roof back to safety. They can identify the leak source and perform the necessary leak repairs. But choose your roofing contractor carefully, as there are a lot of steps to follow when choosing someone to fix a problem in your home.

For more information related with Roofing Contractors and even about subjects like Leak Repairs please visit this website http://www.MAKRoofing.com

How to start doing business in affiliate marketing

How To Start Doing Business In Affiliate Marketing

When you’re just beginning to start doing business in Affiliate Marketing, one of the most essential things you need to know is about traffic — particularly what it is and how to acquire it.

Why?

Because even though it’s become somewhat of a blueprint these days, that «the money is in the list» — but this means YOUR list, not the list of the people whose products you’re selling if you want to be successful in doing business in Affiliate Marketing.

As an affiliate marketer, your job is to come across with people who want to buy the products you’re promoting. To do that, you need to write your own ad or hire somebody to write it for you, and send people to a Website where they can buy the product that you are promoting as an affiliate marketer.

BUT — there’s a problem by using this method. Do you know what it is?

Somewhere from 60 to 95% of the people you send to the web page possibly aren’t going to buy the first time they visit the web site you are sending them to, because:

1. Most people want to be sure that they’re correct in making the decision, so they generally want to see or hear more from you, between 5 to 12 times before making a buying decision. Do this to make your business in Affiliate Marketing very profitable.

2. If you’re spending for the ad to send people to the Website of the seller, the ones who don’t buy vanish forever. And neither both of you, the seller nor yourself will benefit in your affiliate marketing business.

3. For those who buy, if you’re only sending them to the web page, YOU still lose them indefinitely because you have no way of getting their names and contact information.

The Big 4 Proven and Tested Solutions for the 3 Problems:

1. Write your own ad and send your prospects to YOUR squeeze page which is a well-written squeeze page -. A squeeze page is a single page Website that has only one purpose which is to convince prospects to give you their contact information. This very necessary in doing business in Affiliate Marketing.

A squeeze page should be simple — no flash, no links, and if you use a graphic or photo, do it but keep it simple and make sure your graphic or photo relates to the purpose of the page.

You can convince prospects to give you their contact information by giving them content-rich information that they’re expecting to find and that they believe that’s useful to them.

2. Offer them an reason or a gift to give you their contact information. This could be a free newsletter, a free report, an audio or video product or anything as long as it’s related to the niche or affiliate product.

3. After they’ve opted in to your autoresponder, send them to your affiliate sales page.

4. Make a follow up with them on a regular basis — mixing good information, free gifts and free bonuses from time to time and offer an additional affiliate products.

Soak, rinse, dry, iron, wear, repeat. This means that you have to go into the process of creating, editing, proofreading and finalizing, and… REPEATING.

Once you’re making money from your first affiliate product, move on to the next level and then the next level and the next level.

The best thing about affiliate marketing is that you can set up most of it on your autoresponder, so you turn it into a «working system» and it works «almost» on autopilot.

There is NO SUCH THING as a business that is running 100% on autopilot — and don’t believe anyone who tells you in a different way. Any real business takes time, work and effort, especially when you are doing business in Affiliate Marketing.

But by setting up a working system this way, your autoresponder does the greater part of the work, and you will only need to do effortless updates to make sure you keep fresh and updated information flowing in your Affiliate Marketing business.

Set up a working system that helps you the most doing business in Affiliate Marketing. FOLLOW THIS AND DO IT NOW!

Is jewellery business is a dangerous affair

Is Jewellery Business Is A Dangerous Affair?

Jewellery business suffers not only from high gold prices and recession, but from a real physical danger. The story we are going to tell may be an extreme but many of the UK wholesales have been a subject to violent attacks and robberies.

Last week UK travelling diamond jeweller who is a regular visitor to EIRE and travels around the country for business deals with local jewellers has been brutally attacked in Dublin and robbed of 1m of precious stones and diamond jewellery

The jeweller was staying in his Travelodge Hotel room, Ballymun at around 12.15am on 30.01.10 when the three masked raiders, armed with a gun and a hammer forced their way in, battering him on the head with a hammer as he tackled one of them, and chased them into the street before they turned into Coultry Road.

Despite the effort, diamond jeweller failed to prevent the men from escaping and taking his suitcase containing diamonds and rubies and lost his life savings because the jewels were not insured.

Gardai believes he was the victim of opportunistic local criminals who became aware that he was carrying a valuable haul in his suitcase and kept watch on his movements until they established where he was staying. It is assumed that the raiders had no idea of the value of their haul and could now become the focus of more serious players in the crime world who are looking for a slice of the fortune, especially since the jewels are unmarked in any way, and therefore easier to «fence», because they are not traceable.

Investigators are also tracing all known contacts of the jeweller since he arrived in Dublin to try and establish how the gang knew that the contents of the case were so valuable.

After Gardai arrived at the scene he was taken to the Mater Hospital for treatment for lacerations, receiving around 50 stitches on his head. The doctor stated that if the injuries were a quarter of an inch left or right, the result would be an immediate death.

Last year a very similar story has happened in Manchester where opportunistic criminals attacked the jeweller in his car, breaking his door window, slicing his hand with a machete and disappearing with his stock.

When we are talking about ethical jewellery it is important to remember that bloody gold and diamonds are not only coming from conflict zones- they are also coming from UK and Ireland.

Not only the second hand but also the new jewellery as well can be of concern, as the stolen stock is flogged back into the UK wholesale market ending up in the UK and Ireland jewellery shops with or without conscious knowledge of the retailers. The situation is even more appalling during this recession when an exceptionally high gold price and the greed drive some people to commit the crime.

If we are to tackle the issue of bloody diamonds and gold we should start at home.

Visit www.GoldandSilverJewelleryShop.com for ethically sourced jewellery.