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Kaizen blitz for industrial crm

Kaizen Blitz for Industrial Crm

According to manufacturing journalist Thomas R. Cutler in a recent issue of Industrial Focus magazine, «Manufacturers all face a similar challenge: a complex sale that often requires a team selling approach. In every industrial organization one finds internal representatives, outside representatives, managers, technical specialist, distributors, and customer service professionals. Often this team manages several product lines with thousands of specific items and interacts with numerous influencers who affect the sale. During the lengthy sales process the team does their best to manage this complex environment, producing notes, sales call reports, quote logs, memos, faxes, e-mails, and customer service reports, however the information is almost always fragmented. There is rarely one central database of customer information that can be accessed and shared among the people who need it to efficiently do their jobs. As a result, acting less like a team, these people act independently when conducting business and are far less effective. «

According to Larry Caretsky, President of Commence (www.commence.com/mfg), an industrial customer relationship management (CRM) firm, «CEO’s of these companies often share how their new enterprise resource planning (ERP) system provides them all the information they need, but fail to recognize that ERP systems provide information after the sale, not before or during the sales process. ERP systems provide no value for improving the efficiency of how to sell and service customers. This is one reason that forecast reports are always inaccurate.»

Industrial senior executives avoid addressing a customer-centric approach including the misconception that an accounting system provides the information needed; they provide only post sale information. The pre-sales process and information drives the sale.

Manufacturers do not resist funding back-end ERP systems; however the front-end CRM solutions often make a substantial impact on reducing new customer acquisition cost and improving sales efficiency by first addressing data capture, data consolidation, and data sharing.

Commence offers industrial companies complete «Freedom of Choice» to select the solutions and platform that best meets the business requirements of manufacturers and distributors. The comprehensive CRM Industrial application suite is available for use on premise or on-demand as a hosted service. Industrial leaders often build departmental CRM solutions with the award winning Commence Industrial CRM Framework. These choices are why so many industrial companies choose Commence as the solution for managing customer relationships. All Commence Industrial solutions support mobile or wireless connectivity and integration to back-office accounting and ERP systems.

How to make a lanyard

How to Make a Lanyard

Lanyards may be described as a tie or a cord that are commonly used for securing little portable items. For example, you are able to effortlessly fasten your keys, mobile phone, badge, or whistle with a little help from a lanyard. The greatest thing about lanyards is that they may be crafted at home, easily and rapidly, with not much effort or supplies. To make a lanyard, you should remember that the material you choose ought to be a slender, elastic, and bendable plastic lace. This particular type of lace is commonly known as craft lace or boondoggle. You can make the wonderful lanyards for friends, family or yourself.
Supplies Needed
Craft Lace
Instructions
Step 1 — Get two sections of craft lace and fold them together in half. Be sure the lace has enough length.
Step 2 — Tie a knot at the top of the craft lace to hold all the strands securely together.
Step 3 – Now you will have four strands firmly tied at the top. Extend all the strands apart, so that each of them points in a different direction.
Step 4 — Hold the left strand of the lace, close to the knot, and pull it over the top strand.
Step 5 — Now, cross the top strand over the right strand. The top strand will now be covering both the left strand and the right strand.
Step 6 — Next, cross the right strand over the bottom strand.
Step 7 – After that, cross the bottom strand over the left strand.
Step 8 – Tightly pull each end of all four strings to make the first knot.
Step 9 — Continue following this procedure, starting with step 4 and ending with step 7 until the preferred length of the lanyard is attained.
Step 10 – Tie a knot at the end of your lanyard to keep it from coming undone.
Tips
1. Cut the ends of the lanyard so all the strands look even, giving it a neater look.
2. Try using two different colored strands. This will make it much easier to distinguish between the strands that are being crossed.